blog.asurroca.com my personal blog

October 26, 2005

200 Years Ago…

Filed under: news,personal — Alfonso Surroca @ 3:07 am

Right now, I'm leeching an unsecured Wi-Fi conneciton up in one of the very few areas that has already gotten power back up, so I'll make this post quick.

Hurricane Wilma hit South Florida as a major hurricane (Category 3), but nothing even remotely close to the level with which Hurricane Andrew hit us. Despite this, Wilma dealt a crushing blow to South Florida's entire infrastructure, especially power (and subsequently communications). Many of Florida Power and Light's power substations were severely damaged by debris, and as such FPL is restoring power at a painstakingly slow rate. (more…)

October 5, 2005

The Annotated Guide to Customer Service

Filed under: rants,work — Alfonso Surroca @ 8:46 am

Below is a recent AP article which I've taken the liberty of annotating:

Annoying Quotes From Sales Clerks Listed
By The Associated Press
Wed Oct 5, 6:44 AM ET

"Uh, that's not my department." Ever hear that in a store? Did visions of fiendish violence against the clerk flash through your mind? "Not my department" topped the list of Most Annoying Words from Salesperson's Mouth, cited by 29 percent, in a poll of shopping mall customers by a retail consulting firm.

In a large store, people are trained for and work a specific department. And if the words "that's not my department" send "visions of fiendish violence against the clerk" through the customer's mind, then how do you expect the employee to go out of his/her way to accomodate someone who obviously has a mental disease, a latent homocidal bent, or is just a fucking asshole? (more…)

October 2, 2005

iTunes uSuck

Filed under: business,music,rants,technology — Alfonso Surroca @ 12:30 pm

Today, I deleted iTunes from my system.

I've always been a die-hard PC user and thus fairly ambivalent to the Apple crowd, despite the fact that I'm usually in-line with other "hipster" brands (case in point, I drive a Volkswagen). Note, however, that I do not shop at Urban Outfitters. (more…)

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