Remembering the D.C. Starbucks Murders

With so much tragedy in the world, it’s easy to become jaded, and unless you can identify with a particular story, these tragedies are easy to ignore. The only news story that’s ever haunted me was the triple-murder at a Starbucks in D.C. that happened during the summer of 1997.
The other day, I saw an [...]

Pwning the Cover Letter

I’ve been job hunting lately, and writing a good cover letter is the most important thing you can do, but after writing them over and over again, the process becomes quite tiring. It’s no wonder so many people write lame letters from templates and get nothing. I thought it was time to make fun of [...]

Fun With Job Scams: TooSpoiled.com

I’ve been in an employment dry spell lately, and decided to take the plunge and post my resume at HotJobs and CarreerBuilder (via Yahoo! and MSN respectively). It wasn’t long before I got results. And naturally, they were in the form of a scam.

Schizophrenics Can Be Fun

At my job, we've had our share of rather interesting characters come and go, and the mentally unstable tend to be some of the cream of the interestingness crop. Lately, we've had an overweight, aged, balding black man come in who a customer called schizophrenic. I don't know much about psychology, but what I [...]

The Annotated Guide to Customer Service

Below is a recent AP article which I've taken the liberty of annotating:
Annoying Quotes From Sales Clerks Listed
By The Associated Press
Wed Oct 5, 6:44 AM ET
"Uh, that's not my department." Ever hear that in a store? Did visions of fiendish violence against the clerk flash through your mind? "Not my department" topped the list of [...]

Does That Have Caramel?

Guy: "What's that hot drink with caramel?"
{in unison}

Girl: "Caramel macchiato"
Me: "Caramel macchiato"
Guy: "Does that have caramel in it?"
/me {shakes head}
technorati tags: customers, humor, starbucks, work

2 oz

I happened across this complaint at complaints.com,
I just got back from the Starbucks at the Briarwood Mall in Ann Arbor, Michigan. I ordered a grande cappuccino with a shot of vanilla.
For my $3.45 I got a 16 oz cup with 7oz of coffee and 8 spoons of foam. Talk about expensive coffee.
Just how much coffee [...]

The 400 Drinks

This Friday morning, I had an annoying shift, and chose to pass the bile on in the standard way any Starbucks barista does, by giving our customers decaffeinated coffee. Unlike fast food workers, Starbucks partners are more passive aggressive in their methods. We do not spit in people´s drinks, I assure you, under any circumstances. [...]

A Blog From Work

Blogging has become such a hit, posting an entry alone isn’t enough–where you write the entry matters. When you’ve got people blogging events like SXSW in realtime and GM boss Bob Lutz blogging from his Blackberry, you need something else to stand out.
I’m writing this entry from work. I’m sure lots of people do this. [...]